Buying any sort of software for your business can be an intimidating prospect, especially something as important as help desk software. One of the best places to start is by seeing some of the trends in the industry and determine what your peers are looking for when they purchase a similar system. Software Advice, a service that helps buyers determine the best help desk for their business, recently released a new report that surveyed over 300 help desk buyers to see what they were looking for in a new system. We wanted to find out more about this research, so we organized a quick Q&A with Craig Borowski, the researcher who conducted this study and wrote this report.
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